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Complete Office 365 Setup FAQ

Want to learn more about the offer? Check out our quick explainer video or you may also read through our FAQs below.

Frequently Asked Questions



Package Inclusions and Details

  • How much will the package be?

The Complete Office 365 Setup package will be available to all eligible NGOs and charities for USD 150. This price is not inclusive of Office 365 licenses.

For the licenses itself, eligible NGOs and charities will have access to nonprofit subscriptions valued at USD 0.00 (free) to USD 4.5/user/month. You may consult with our team of experts to find the best subscription that can meet our needs.

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  • Will the package include email and data migration?

No. The Complete Office 365 Setup package will not include email and data migration.

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  • How will the training be delivered?

The training will be delivered via a Zoom web conference call. With your consent and permission, we may record sessions so you may keep the for future reference.

For additional training materials, you may also check our catalogue of online courses tailored specifically for NGOs and charities at TechSoup Courses.

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Office 365 Subscriptions and Licenses

  • What Office 365 subscriptions can I access through TechSoup?

Eligible NGOs and charities may access all available Office 365 free and discounted nonprofit subscriptions via TechSoup. These include:

  • Free subscriptions (inclusive of cloud services only)

    • Office 365 Nonprofit E1

    • Office 365 Nonprofit Business Essentials

  • Discounted subscriptions (inclusive of cloud services and on-premise Office licenses)

    • Office 365 Nonprofit Business Premium

    • Office 365 Nonprofit E3

    • Office 365 Nonprofit E5

 To learn more about the nonprofit subscriptions and which works best for your NGO or charity, kindly book a free consultation with our experts to learn more and to receive professional advice.

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  • Are there other Microsoft Cloud subscriptions that I can access through TechSoup?

Yes! Other than Office 365, eligible NGOs and charities may also access the following nonprofit subscriptions through TechSoup:

  • Microsoft 365 (Windows + Office subscription)

  • Enterprise Mobility and Security Suite (EMS)

  • Project Online

For more information on these offers, such as the prices and service/resource inclusions, feel free to book your free consultation with our experts for professional advice on the matter.

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  • Can I access Office 365 add-ons through TechSoup?

Yes! You may also directly access add-on services and features for Office 365, Microsoft 365 and more through TechSoup.  For a list of relevant add-ons that can meet your needs and goals, kindly relay your requirements to our experts during your consultation call.

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Misc Questions/Inquiries

  • Can I still book a consultation even if I'm not interested in Office 365?

While our experts are primarily focused and trained on Office 365, you may also book a consultation nonetheless as you may discover other relevant Microsoft solutions that best meets your requirements and goals.

If your requirements does not concern any of our Microsoft Cloud solutions, we recommend that you kindly communicate with directly for better guidance.

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  • What if I do not need all the services included in the package?

If you do not need all services included in the Complete Office 365 Setup package, you may also explore the option of purchasing individual service offers individually. You may see the pricing below:

  • Expert Consultation – Free

  • Office 365 Registration Support – Free

  • Microsoft Account Conversion – USD 19

  • Office 365 DNS Redirect – USD 25

User setup and training may not be accessed as individual services and will only be available as part of the larger Complete Office 365 Setup package.

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  • How will I know if I'm eligible/qualified for the package?

All NGOs and charities that have qualified for TechSoup and are subsequently eligible for Microsoft will be eligible to receive the package. If you need to double check your eligibility, you may also check with

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